A Brief History of Managing for Quality: The Journey Continues

Document Type

Article

Publication Date

1-1-2024

Abstract

Managing for quality represents a series of developments and initiatives aimed at enhancing product and service quality. It has undergone significant developments throughout history, with various methodologies and approaches emerging to enhance product and service quality. Throughout its history, the quality movement has evolved in response to changing industrial landscapes, emerging methodologies, and the ongoing pursuit of excellence in products and services. The movement continues to influence various industries, with a strong emphasis on customer satisfaction, continuous improvement, and the integration of quality into organizational culture.

Journal Title

Journal of Business and Behavioral Sciences

Volume

36

Issue

2

First Page

60

Last Page

70

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