Strand / Líneas
Student Services Online: Trends and Practices / Servicios estudiantiles en línea: tendencias y prácticas
Level / Nivel
Higher education, college, university / Educación superior, universidad
Room Number
Lobby
Abstract / Resumen
Research indicates that a crucial factor to student persistence is the quality of student relationship with at least one person in the university community, often the academic advisor. Even though retention and persistence rates are consistently lower for online and non-traditional (or adult) students than traditional (young, on-campus) students, distance education continues to grow. This paper reviews research and one university’s journey to build capacity and quality of distance student services. Considering academic advisor evaluation survey results, online learning management and student information system quantitative data, along with distance degree student qualitative data, this paper shares mix methods action research findings as well as appreciative and proactive advising practices that impact retention, persistence and degree completion for globally distributed and post-traditional online learners.
Start Date
10-10-2017 5:30 PM
End Date
10-10-2017 7:00 PM
Included in
Adult and Continuing Education Commons, Adult and Continuing Education Administration Commons, Adult and Continuing Education and Teaching Commons, Higher Education and Teaching Commons, Instructional Media Design Commons, Online and Distance Education Commons, Scholarship of Teaching and Learning Commons
Advising Strategies that Increase Online and Post-Traditional Student Persistence
Presenting onsite (preferred) / presentación in situ (preferido)
Research indicates that a crucial factor to student persistence is the quality of student relationship with at least one person in the university community, often the academic advisor. Even though retention and persistence rates are consistently lower for online and non-traditional (or adult) students than traditional (young, on-campus) students, distance education continues to grow. This paper reviews research and one university’s journey to build capacity and quality of distance student services. Considering academic advisor evaluation survey results, online learning management and student information system quantitative data, along with distance degree student qualitative data, this paper shares mix methods action research findings as well as appreciative and proactive advising practices that impact retention, persistence and degree completion for globally distributed and post-traditional online learners.
