Online Student Feedback and Customer Service
Strand / Líneas
Student Services Online: Trends and Practices / Servicios estudiantiles en línea: tendencias y prácticas
Room Number
209
Abstract / Resumen
As education service providers, timely customer service is vital to growing and maintaining distance education. In this session participants will discuss and brainstorm best practices for providing effective and personal feedback to enhance student engagement and motivation. Customer service goes beyond interaction with students. What other strategies should Distance Education providers use in providing exceptional service?
Start Date
10-10-2017 2:00 PM
End Date
10-10-2017 3:00 PM
Online Student Feedback and Customer Service
Presenting onsite (preferred) / presentación in situ (preferido)
As education service providers, timely customer service is vital to growing and maintaining distance education. In this session participants will discuss and brainstorm best practices for providing effective and personal feedback to enhance student engagement and motivation. Customer service goes beyond interaction with students. What other strategies should Distance Education providers use in providing exceptional service?
