Andrews University
 

Event Title / [REQUERIDO] Título del evento

Online Student Feedback and Customer Service

Presenter Information / [REQUERIDO] Información del ponente

Deirdre Wilkens, Griggs International AcademyFollow

Strand / Líneas

Student Services Online: Trends and Practices / Servicios estudiantiles en línea: tendencias y prácticas

Room Number

209

Abstract / Resumen

As education service providers, timely customer service is vital to growing and maintaining distance education. In this session participants will discuss and brainstorm best practices for providing effective and personal feedback to enhance student engagement and motivation. Customer service goes beyond interaction with students. What other strategies should Distance Education providers use in providing exceptional service?

Start Date

10-10-2017 2:00 PM

End Date

10-10-2017 3:00 PM

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Oct 10th, 2:00 PM Oct 10th, 3:00 PM

Online Student Feedback and Customer Service

Presenting onsite (preferred) / presentación in situ (preferido)

As education service providers, timely customer service is vital to growing and maintaining distance education. In this session participants will discuss and brainstorm best practices for providing effective and personal feedback to enhance student engagement and motivation. Customer service goes beyond interaction with students. What other strategies should Distance Education providers use in providing exceptional service?