The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment

Authors

Jacquelyn Warwick, Andrews UniversityFollow
Phylis MansfieldFollow

Document Type

Article

Publication Date

January 2000

Journal Title

American Marketing Association Summers Educators Conference

Recommended Citation

Warwick, Jacquelyn and Mansfield, Phylis, "The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment" (2000). Faculty Publications. 112.
https://digitalcommons.andrews.edu/sba-pubs/112