Ethics and Moral Leadership: Quality Linkages
Business ethics, Cost of quality results of ethical failures, Moral leadership
This paper attempts to explore the link between ethics and moral leadership and the successful improvement of quality in organizations. Organizations need a culture of ethics to truly make their quality initiatives work. Ethical excellence should be incorporated by design into the continuous improvement process in order to sustain the quality journey over time. Moral leadership is the most important and the most critical variable for long-term business success.
Total Quality Management and Business Excellence
School of Business Administration
Maguad, Ben A. and Krone, Robert M., "Ethics and Moral Leadership: Quality Linkages" (2009). Faculty Publications. 2041.