Location

Buller Hallway

Start Date

3-6-2015 2:30 PM

End Date

3-6-2015 4:00 PM

Description

The goal of my research is to analyze the students in the Andrews University School of Business Administration (SBA) to determine which factors are most closely correlated with satisfaction and perceived quality. I will study satisfaction as a dependent variable measured in relation to different service factors provided by the SBA, including advising, teaching quality and religion and faith components. Using a survey tool I created based on the Student Satisfaction Inventory™, the Undergraduate Business Exit Assessment, and the AU Senior Survey and Course Survey, I will evaluate the data by combining step-wise statistical analysis and weighted gap score analysis.

Acknowledgments

J.N. Andrews Honors Scholar

Advisor: Jacquelyn Warwick, Management, Marketing & Information Systems

Included in

Business Commons

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Mar 6th, 2:30 PM Mar 6th, 4:00 PM

P-04 Measuring Student Satisfaction in the Andrews University School of Business

Buller Hallway

The goal of my research is to analyze the students in the Andrews University School of Business Administration (SBA) to determine which factors are most closely correlated with satisfaction and perceived quality. I will study satisfaction as a dependent variable measured in relation to different service factors provided by the SBA, including advising, teaching quality and religion and faith components. Using a survey tool I created based on the Student Satisfaction Inventory™, the Undergraduate Business Exit Assessment, and the AU Senior Survey and Course Survey, I will evaluate the data by combining step-wise statistical analysis and weighted gap score analysis.