Abstract
The goal of my research is to analyze the students in the Andrews University School of Business Administration (SBA) to determine which factors are most closely correlated with satisfaction and perceived quality. I will study satisfaction as a dependent variable measured in relation to different service factors provided by the SBA, including advising, teaching quality and religion and faith components. Using a survey tool I created based on the Student Satisfaction Inventory™, the Undergraduate Business Exit Assessment, and the AU Senior Survey and Course Survey, I will evaluate the data by combining step-wise statistical analysis and weighted gap score analysis.
Thesis Record URL
Location
Buller Hallway
Start Date
3-6-2015 2:30 PM
End Date
3-6-2015 4:00 PM
P-04 Measuring Student Satisfaction in the Andrews University School of Business
Buller Hallway
The goal of my research is to analyze the students in the Andrews University School of Business Administration (SBA) to determine which factors are most closely correlated with satisfaction and perceived quality. I will study satisfaction as a dependent variable measured in relation to different service factors provided by the SBA, including advising, teaching quality and religion and faith components. Using a survey tool I created based on the Student Satisfaction Inventory™, the Undergraduate Business Exit Assessment, and the AU Senior Survey and Course Survey, I will evaluate the data by combining step-wise statistical analysis and weighted gap score analysis.
Acknowledgments
J.N. Andrews Honors Scholar
Advisor: Jacquelyn Warwick, Management, Marketing & Information Systems