The Association Between Hospital Characteristics and Patient Experience Under an All-Payer Model

Chan Shun Hall Room 210

This study aims to evaluate the mean scores of patient satisfaction ratings at acute care hospitals in The State of Maryland to determine if hospitals' characteristics influence inpatient care experience under a global payment model. The study data was obtained from The Centers for Medicare and Medicaid Services (CMS) website and the American Hospital Directory (AHD). The study design is cross-sectional using secondary datasets. A multivariate analysis of variance was performed to analyze the study's main variables. Dimensions of patient satisfaction (nurse communication, doctor communication, hospital rating, and willingness to recommend the hospital) were analyzed as dependent variables. For hospital characteristics, hospital type (teaching status, region, and emergency room) was considered an influencer of patient perceptions under a global payment model in Maryland. Hospitals located in central and southern Maryland were significantly associated with nurse communication (p