Faculty Publications
The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment
Document Type
Presentation
Publication Date
1-1-2000
Journal Title
American Marketing Association Summers Educators Conference
Recommended Citation
Warwick, Jacquelyn and Mansfield, Phylis, "The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment" (2000). Faculty Publications. 112.
https://digitalcommons.andrews.edu/sba-pubs/112