Date of Award

2016

Document Type

Thesis

Degree Name

Master of Arts

School

School of Education

First Advisor

Everson Muckenberger

Second Advisor

Eliel Unglaub

Third Advisor

Robson Marinho

Abstract

Purpose

There are many activities that depend on an organization in order to provide conditions for an excellent service. In the present study, there was deepening and exploiting processes and sub processes involving the sector's supply West Paulista Association of the Seventh-day Adventist Church organization, considering the importance of offering supply service to internal customers seeking continuity of work and scope the organization's objectives. The research objective was to present possibilities for improvement in the development of processes and sub processes mentioned by the interviewees' perceptions and their contributions.

Method

Through data collection through qualitative research aimed to identify the factors and processes directly related to the supply cycle of the organization. Research where stakeholders presented by their perception of the processes and sub processes, as well as suggestions for improvement through the use of tooling BMP (Business Process Management) were used. One semi structured research, where the necessary information to identify existing processes and sub processes were provided, and presented three main processes, purchasing, warehousing and distribution, was developed and; four sub processes, requisitions or purchase orders, budgets, commitments and purchase agreement.

Results

Associated characteristic aspects and issues were identified that permeate the supplement industry, such as: direct purchases, technology, autonomy, standardizations and specificities. The investigation highlights the possibility of improvements in terms of the characteristics related to the purchasing process, highlighting autonomy, direct purchases, specificities, technology, and regulations. The investigation also revealed that the autonomy process has an intimate relationship with direct purchases. It also highlights the importance of a system to monitor the entire purchase process.

Conclusion

The final results suggest the possibility of improvement in the organization's culture, assimilating new procedures and standards for operations studied, technology development, restructuring of budgets and approvals processes and the remodeling of the functioning of the supply sector, especially activities related to purchases ; in conducting training, in obtaining and sending feedback to decrease the incidence of rework, correct flaws in communication, limit the exceptions listed and operate with greater predictability. Keywords: supply chain, process, purchasing, warehousing, distribution, sub process, requisition, budget, order, purchase contract, process management, BPM, Model "as is" model "to be".

Subject Area

Business Process Management (BMP), Business logistics, Warehouses--Management, Marketing channels, Purchasing

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