Faculty Publications
Title
The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment
Document Type
Article
Publication Date
January 2000
Journal Title
American Marketing Association Summers Educators Conference
Recommended Citation
Warwick, Jacquelyn and Mansfield, Phylis, "The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment" (2000). Faculty Publications. 112.
https://digitalcommons.andrews.edu/sba-pubs/112
