Presentation Title

E-4 Helping or hurting? The impact of call centers on the English teaching profession in Costa Rica

Presenter Information

Janet Blackwood, Andrews University

Presenter Status

Department of English

Location

Buller Room 250

Start Date

8-11-2012 5:36 PM

End Date

8-11-2012 5:48 PM

Presentation Abstract

Over the last thirty years, globalization has significantly altered the employment landscape in the developing world. One example of this can be seen in the recent establishment of call centers in numerous locations worldwide. Using data collected through interviews with Costa Rican university English professors and students, this presentation examines preliminary evidence of the unexpected consequences of the growing call center industry on English language teaching and teacher preparation in Costa Rica, and raises questions regarding possible long-term implications for the English teaching profession.

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Nov 8th, 5:36 PM Nov 8th, 5:48 PM

E-4 Helping or hurting? The impact of call centers on the English teaching profession in Costa Rica

Buller Room 250

Over the last thirty years, globalization has significantly altered the employment landscape in the developing world. One example of this can be seen in the recent establishment of call centers in numerous locations worldwide. Using data collected through interviews with Costa Rican university English professors and students, this presentation examines preliminary evidence of the unexpected consequences of the growing call center industry on English language teaching and teacher preparation in Costa Rica, and raises questions regarding possible long-term implications for the English teaching profession.